Terms & Conditions

1. About Lime Vibe Holidays

These Terms & Conditions govern your use of the website limevibeholidays.com and any holiday package, flight, hotel, visa, cruise, or related travel service booked through Lime Vibe Holidays ("we", "us", "our"). Lime Vibe Holidays is a brand operated as a proprietorship business, registered under GSTIN 33DNSPM9448G1ZC and Udyam Registration UDYAM-TN-36-0060853, with its registered office at 31/1A, Ramar Street, Kudiyanakuppam, Jolarpet, Tirupathur, Tamil Nadu 635851, India.

By enquiring about, requesting a quote for, or booking any travel service with us — whether through this website, WhatsApp, phone, or email — you ("you", "traveller", "customer") agree to be bound by these Terms & Conditions.

2. Acceptance of Terms

Using this website, sending us an enquiry, or confirming a booking constitutes your acceptance of these Terms & Conditions, our Privacy Policy, and our Refund & Cancellation Policy. If you do not agree with any part of these terms, please do not use our services.

3. Our Services

Lime Vibe Holidays acts as a travel agent and tour operator, arranging domestic and international holiday packages, flight bookings, hotel reservations, visa assistance, cruises, and related travel services, either directly or through our supplier and B2B partner network. We do not own or operate airlines, hotels, cruise lines, or transport fleets; these services are provided by independent third-party suppliers, subject to their own terms and conditions.

4. Booking & Payment

• A booking is confirmed only once we have received the applicable advance payment and issued a written confirmation (via WhatsApp, email, or invoice).
• Full and accurate traveller information (names as per passport/ID, date of birth, contact details) must be provided at the time of booking. We are not responsible for errors arising from incorrect information supplied by the customer.
• Balance payment must be made within the timeline communicated at booking, typically before travel documents (tickets, vouchers) are issued.
• Payments can be made via the modes we specify (bank transfer, UPI, payment link, or other secure channels). We do not accept liability for payments made to any account or number not officially confirmed by us in writing.

5. Pricing

Package prices displayed on this website (e.g., "From ₹XX,XXX*") are indicative starting prices and may vary based on travel dates, hotel category, group size, seasonal demand, and currency fluctuations for international packages. The final price will always be confirmed in writing before you make any payment. Prices exclude items explicitly marked as excluded (such as personal expenses, optional activities, tips, or visa fees) unless stated otherwise.

6. Traveller Responsibilities

• Travel documents: It is the traveller's responsibility to hold a valid passport (with the minimum validity required by the destination country, typically 6 months), visa, and any other required travel documents. We assist with visa guidance where offered, but visa approval is at the sole discretion of the respective embassy/consulate.
• Health & fitness: Travellers are responsible for ensuring they are medically fit to travel and for arranging any recommended vaccinations or travel insurance.
• Conduct: Travellers must comply with the rules of airlines, hotels, cruise lines, and local laws of the destination. We are not liable for consequences arising from a traveller's misconduct or non-compliance.
• Accuracy of information: Any loss caused by incorrect personal or document information provided by the traveller (e.g., a misspelled name causing a ticket reissue fee) will be the traveller's responsibility.

7. Changes, Delays & Amendments

Occasionally, itineraries may need to be amended due to circumstances such as flight rescheduling, weather, local conditions, or supplier-side changes. We will make reasonable efforts to inform you promptly and offer suitable alternatives. Where a change is initiated by you (the traveller) after booking confirmation, applicable amendment fees charged by the airline, hotel, or other supplier will apply, in addition to any service fee we may charge.

8. Third-Party Suppliers

Flights, hotels, cruises, visa processing, and local transport are provided by independent third-party suppliers. Each supplier's own terms and conditions, cancellation policies, and liability limits apply to the respective portion of your trip. Lime Vibe Holidays facilitates these bookings on your behalf but is not the principal provider of these services.

9. Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure arises from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, government travel advisories or restrictions, political unrest, strikes, or acts of terrorism. In such cases, we will work with our suppliers to secure the best possible outcome (rescheduling, credit note, or partial refund as permitted by suppliers), but cannot guarantee a full refund where the underlying supplier does not provide one.

10. Limitation of Liability

Lime Vibe Holidays' liability is limited to the value of the services booked through us. We are not liable for indirect, incidental, or consequential loss, including loss of enjoyment, missed connections due to circumstances outside our control, or personal injury/loss of property during the trip, except where such liability cannot be excluded under Indian law.

11. Intellectual Property

All content on this website — including text, design, graphics, and the Lime Vibe Holidays name and logo — is the property of Lime Vibe Holidays and may not be reproduced, copied, or used without prior written permission.

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes arising from these terms or your booking with us shall be subject to the exclusive jurisdiction of the courts at Tirupathur, Tamil Nadu, India.

13. Grievance Redressal & Contact

If you have a concern or complaint about a booking or our services, please contact us first so we can try to resolve it directly:

• Phone: +91 99945 79820
• Email: info@limevibeholidays.com
• Registered Office: No. 31/1A, Ramar Street, Kudiyanakuppam, Jolarpet, Tirupathur, Tamil Nadu, IN - 635 851

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services or legal requirements. The "Last updated" date at the top of this page indicates when this policy was last revised. Continued use of our services after any update constitutes acceptance of the revised terms.