Refund & Cancellation Policy

1. General Principle

Because holiday packages are built from flights, hotels, cruises, and other third-party services, cancellation and refund terms are ultimately governed by the policies of the respective airline, hotel, cruise line, or supplier for each component of your trip — not by Lime Vibe Holidays alone. We pass on exactly what our suppliers allow, and we do not add extra penalties beyond what is necessary to cover supplier charges and our service costs.

Exact cancellation terms for your specific booking (cut-off dates, refund percentages, and non-refundable components) will always be shared with you in writing at the time of booking confirmation, since these vary significantly by airline, hotel category, season, and destination.

2. Cancellation by the Traveller

If you need to cancel a confirmed booking, the refund amount (if any) will depend on:

• How close to the travel date the cancellation is made — cancellations made well in advance of travel generally recover a higher portion of the amount paid than last-minute cancellations.
• The specific airline/hotel/cruise cancellation policy applicable to your booking, which is shared with your booking confirmation.
• Whether any portion of the booking (e.g., a discounted or promotional fare) was marked non-refundable at the time of booking — this will always be disclosed to you before you pay.

A processing/service fee may apply to cover administrative costs of processing your cancellation, separate from any supplier-side cancellation charge.

3. Cancellation by Lime Vibe Holidays

In the rare event that we need to cancel a confirmed booking on our end (for example, due to a supplier being unable to fulfil the booking), we will offer you either:

• A full refund of the amount paid to us for the affected service, or
• An alternative package or date of equal or comparable value, where available and acceptable to you.

4. Non-Refundable Items

The following are typically non-refundable, regardless of when a cancellation is requested, unless the specific supplier's policy states otherwise:

• Visa processing fees, once the visa application has been submitted to the embassy/consulate or their outsourced partner.
• Airline tickets booked under non-refundable or promotional fare categories (this will be disclosed at booking).
• Any payment gateway or bank transaction charges already incurred.

5. Rescheduling / Date Changes

If you wish to change your travel dates rather than cancel outright, we will check availability and applicable date-change fees with the relevant airline/hotel/supplier and share the revised cost with you before confirming the change. Date changes are subject to availability and are not always possible, particularly during peak season.

6. Refund Process & Timeline

Once a cancellation is confirmed and the refundable amount (if any) is determined by our suppliers, we will process your refund to the original mode of payment. Refund timelines depend on the supplier and your bank/payment provider, and typically take 7 to 21 working days from the date the supplier confirms the refund to us — this can occasionally take longer for international suppliers or during high-demand periods.

7. Force Majeure & Natural Calamities

For cancellations caused by circumstances outside anyone's control — natural disasters, government travel bans, pandemics, political unrest, or similar events — refund eligibility depends entirely on the policies of the airlines, hotels, and other suppliers involved at that time. We will always advocate for the best possible outcome on your behalf (credit notes, rescheduling, or partial refunds), but cannot guarantee a full refund if the underlying supplier does not provide one.

8. How to Request a Cancellation or Refund

To request a cancellation or refund, message us on WhatsApp or call us with your booking reference/name and travel dates. We will confirm the applicable cancellation charges (if any) before processing anything, so you always know the exact amount before you decide.

9. Contact Us

• Phone / WhatsApp: +91 99945 79820
• Email: info@limevibeholidays.com
• Registered Office: No. 31/1A, Ramar Street, Kudiyanakuppam, Jolarpet, Tirupathur, Tamil Nadu, IN - 635 851