Privacy Policy

1. Introduction

Lime Vibe Holidays ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you use limevibeholidays.com, contact us via WhatsApp, phone, or email, or book a holiday package with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

• Contact details: name, phone number, email address, and city, typically shared when you send an enquiry or request a quote.
• Booking information: travel dates, destination preferences, number of travellers, passport/ID details, and payment confirmation details, collected when you proceed with a booking.
• Communication records: messages exchanged with us over WhatsApp, email, or phone, kept for service and record-keeping purposes.
• Website usage data: pages visited and general browsing behaviour, collected automatically to help us understand how visitors use our site.

3. How We Use Your Information

• To respond to your enquiries and provide accurate holiday package quotes.
• To process and manage your bookings, including sharing necessary details with airlines, hotels, and other suppliers on your behalf.
• To send booking confirmations, itineraries, and trip-related updates.
• To provide customer support before, during, and after your trip.
• To improve our website and services based on how visitors use them.
• To send occasional offers or updates about holiday packages, where you have not opted out.

4. WhatsApp & Communication Consent

Much of our customer communication happens over WhatsApp, since it allows us to respond quickly with accurate quotes and itineraries. By messaging us on WhatsApp or clicking a "Get Quote on WhatsApp" button on our website, you consent to us contacting you back on that same number regarding your enquiry or booking. You may ask us to stop contacting you at any time, and we will honour that request.

5. Sharing With Third Parties

We share your booking-related information only where necessary to deliver the service you have requested — for example, passing traveller names and passport details to an airline, hotel, or visa processing partner to complete a booking. We do not sell your personal information to third parties for marketing purposes. Any B2B travel partners we work with (such as our supplier network) are bound to use your information only for fulfilling your travel booking.

6. Cookies

Our website may use basic cookies or similar local storage to remember your preferences (such as a selected language) and to understand aggregate website usage. These do not identify you personally. You can disable cookies through your browser settings, though some website features may not work as intended if you do.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet or WhatsApp is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your booking and communication records for as long as necessary to fulfil the purpose they were collected for, and as required under applicable Indian tax, GST, and business record-keeping regulations.

9. Your Rights

You may contact us at any time to: request a copy of the personal information we hold about you; ask us to correct inaccurate information; or ask us to stop contacting you for marketing purposes. We will respond to reasonable requests within a reasonable timeframe.

10. Children's Privacy

Our services are intended for use by adults arranging travel, including on behalf of children/minors as part of a family booking. We do not knowingly collect personal information directly from children for any purpose other than as part of a family travel booking made by a parent or guardian.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out:

• Phone: +91 99945 79820
• Email: info@limevibeholidays.com
• Registered Office: No. 31/1A, Ramar Street, Kudiyanakuppam, Jolarpet, Tirupathur, Tamil Nadu, IN - 635 851